Extended Warranty for Balance 310, 1-Year

The Peplink Extended Warranty gives you 1 Year more hardware warranty for the box and must be purchased during existing warranty time for each Peplink product. It can be bougth for several years.

Balance Family Support Service Plans:

Peplink SmartCare FAQ:

• Who can purchase SmartCare?
  Peplink customer who purchase their device from our partner (like us) is eligible for SmartCare.
• Can I continue to purchase "Extended Warranty" as a separate item?
  Yes. 1-Yr Extended Warranty is still available. There is no change to its pricing and availability.
• Can I continue to purchase "Advance Hardware Replacement" as a separate item?
  No. Starting immediately, AHR is integrated into SmartCare and no longer available as a separate item.
• Your Peplink device is out of warranty. What should you do?
  You need to buy SmartCare for the device to resume warranty service. You will be required to provide a "diagnostic report" as a proof that the device is in good working condition.

Peplink Firmware Upgrade Policy:

Peplink consistently releases new firmware to increase the functionality of your Peplink Balance device. These added features are free of charge to selected owners of the devices based on the following criterias:

• Peplink provides free firmware updates based on the same major version for the life of the device. For example, customer who has a device of 4.x firmware can get all future versions of 4.x for free.


• Major upgrades (e.g. 4.x to 5.x) would require the Peplink Balance device to have valid warranty at the time of release of new firmware.

Advance Hardware Replacement is a service included in SmartCare:

Below is information which you may need to know before requesting DOA )* or Advance Hardware Replacement service:

• Customer must inform Peplink Customer Support about issues experienced when request replacement service, with the contact information and serial numbers of the defective devices.


• Peplink Support Team will provide a DOA/RMA number and RMA center address for Customer to ship back the defective device.


• In the case of DOA, Peplink will be responsible for the shipping costs both ways. Shipping method will be provided for customer to send in the defective device. Return shipping will be also handled by Peplink.


• In the event of Advance Hardware Replacement, customer should bear all costs of shipping the defective device to Peplink RMA Center. Peplink will be responsible for the return shipping only.


• Customers should ship the whole package, including all accessories which are originally packed with the Balance device, back to Peplink's RMA center.


• Customers should send back the defective device within fourteen (14) calendar days of receipt of the replacement device, or Peplink reserves the right to invoice customers at list price of that replacement device.

)* DOA - Defective On Arrival - means a device is found to be defective that it cannot function properly within the first fourteen (14) calendar days of receipt. In this case, it is Peplink's responsibility to replace a functional device to the customer.

This product is compatible with:

Peplink Balance 310 1.593,41 EUR 19 % VAT incl. excl. Shipping costs