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Coupons FAQ

  • Buy Gift Voucher/Coupon
    You can buy a gift vouchers like all other products in the online store. As soon as You have bought and payed the coupon, the shop system will activate your coupon. You will then see the voucher amount in your shopping cart. Then you can send the coupon via email by clicking the link "Send Coupon".
  • How to dispatch Coupons
    To dispatch a coupon, please click the link "Send Coupon" in your shopping cart. To send the coupon to the correct person, we need the following details: Surname and realname of the recipient and a valid email adress of the recipient, and the desired coupon amount (you can also use only parts of your balance). Please provide also a short message for the recipient. Please check those information again before you click the "Send Coupon" button. You can change all information at any time before clicking the "Send Coupon" button.
  • How to use Coupons to buy products
    As soon as you have a balance, you can use it to pay for your order. During the checkout process, you can redeem your coupon. In case your balance is less than the value of goods you ordered, you would have to choose your preferred method of payment for the difference amount. In case your balance is more than the value of goods you ordered, the remaining amount of your balance will be saved for your next order.

    In case you have received a coupun via email, you can:
    1. Click on the link provided in the email. If you do not have an account in our shop already, please create a personal account.
    2. After having added a product to your shopping cart, you can enter your coupon code.
  • If problems occur
    If you have trouble or problems during using your coupon, please check back with us via email: Please describe the encountered problem as detailed as possible! We need the following information to process your request quickly: Your user id, the coupon code, error messages the shop system returned to You, and the name of the web browser you are using (e.g. "Internet Explorer 6" or "Firefox 1.5").

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Discount 15.00 %

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